Shipping policy

SHIPPING POLICY

Effective Date: 03/03/2026
Brand: MUSAFIR
Location: United Kingdom

Thank you for shopping with MUSAFIR. Below you will find information about how we process and ship orders within the UK and European Union.

1. Order Processing

  • Orders are processed within [2–5 business days] (excluding weekends and UK public holidays).

  • During high-demand periods (e.g., drops or sales), processing times may be extended.

  • You will receive a confirmation email once your order has been dispatched.

We reserve the right to cancel or delay orders if fraud is suspected.

2. UK Shipping

Estimated delivery times:

  • Standard UK Shipping: [2–5 business days]

  • Express UK Shipping : [1–2 business days]

Delivery times are estimates and not guaranteed.

3. EU Shipping

We ship to selected countries within the European Union.

Estimated delivery times:

  • Standard EU Shipping: [5–14 business days]

Delivery times may vary depending on customs processing and local postal services.

4. Customs, VAT & Import Duties (EU Orders)

  • EU customers may be responsible for customs duties, VAT, or import fees depending on their country’s regulations.

  • MUSAFIR is not responsible for delays caused by customs authorities.

  • If a package is refused due to unpaid customs fees, return shipping costs may be deducted from any refund.


5. Shipping Costs

Shipping fees are calculated at checkout based on:

  • Delivery location

  • Shipping method selected

  • Order weight

Occasionally, we may offer free shipping promotions.

6. Tracking

Once your order has shipped, you will receive a tracking number via email (where applicable).

It may take up to 24 hours for tracking information to update.

7. Delays & Lost Packages

MUSAFIR is not responsible for:

  • Courier delays

  • Customs processing delays

  • Incorrect shipping information provided by the customer

If your package appears lost, please contact us at:

companymusafir2026@gmail.com

We will assist you in contacting the courier.

8. Incorrect Address

If you provide an incorrect address:

  • We are not responsible for delivery failure.

  • Additional shipping fees may apply for re-delivery.

9. Damaged Parcels

If your order arrives damaged:

  • Contact us within 48 hours of delivery.

  • Provide clear photos of the damage and packaging.

  • We will assess and arrange a replacement or refund where appropriate.