Terms of service

TERMS OF SERVICE

Effective Date: 03 March 2026
Business Name: MUSAFIR
Business Location: United Kingdom

These Terms of Service ("Terms") govern your use of our website and purchase of products from MUSAFIR. By accessing our website or placing an order, you agree to be bound by these Terms.

1. Company Information

This website is operated by MUSAFIR, a business registered in the United Kingdom.

Contact details:
Email: companymusafir2026@gmail.com
Business Address: United Kingdom

2. Eligibility

By placing an order, you confirm that:

  • You are at least 18 years old, or

  • You have permission from a parent or legal guardian.

3. Products & Pricing

  • All prices are listed in GBP (£) unless otherwise stated.

  • EU customers may see prices in EUR (€).

  • We reserve the right to change prices at any time.

  • Product images are for illustrative purposes. Colours may vary slightly due to screen settings.

  • All products are subject to availability.

4. Orders

When you place an order:

  • You will receive an order confirmation email.

  • A contract is formed only when we dispatch your order.

  • We reserve the right to cancel orders suspected of fraud or resale.

If we cancel your order, you will receive a full refund.

5. Shipping (UK & EU)

  • Processing time: [2–5 business days] for UK customers and [5-14 business days] for EU

  • Delivery times vary depending on location.

  • UK deliveries are handled by [Insert courier].

  • EU deliveries may be subject to customs duties, VAT, or import charges depending on local regulations.

  • MUSAFIR is not responsible for delays caused by postal services or customs authorities.

6. Returns & Right to Cancel (UK & EU Customers)

Under UK and EU consumer law, you have the right to cancel your order within 14 days of receiving your goods.

To qualify:

  • Items must be unworn, unused, and in original condition.

  • You must notify us within 14 days of delivery.

  • You then have 14 days to return the item.

Customers are responsible for return shipping costs unless the item is faulty.

Refunds will be issued within 14 days of receiving the returned goods.

7. Faulty or Incorrect Items

If you receive a faulty or incorrect item:

  • Contact us within 14 days of delivery.

  • We will offer a replacement, repair, or full refund in accordance with the UK Consumer Rights Act 2015.

8. Intellectual Property

All content on this website — including logos, designs, graphics, and branding — is owned by MUSAFIR and protected under UK and international intellectual property laws.

Unauthorized use is strictly prohibited.

9. Limitation of Liability

Nothing in these Terms excludes liability for:

  • Death or personal injury caused by negligence

  • Fraud or fraudulent misrepresentation

  • Any liability that cannot be excluded under UK law

To the fullest extent permitted by law, MUSAFIR shall not be liable for indirect or consequential losses.

Our total liability shall not exceed the purchase price of the product.

10. Data Protection & Privacy

We process personal data in accordance with the UK GDPR and applicable EU data protection laws.

For more information, please refer to our Privacy Policy.

11. Governing Law

These Terms are governed by the laws of England and Wales.

If you are a consumer in the EU, you may also benefit from mandatory consumer protections in your country of residence.

12. Changes to Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page and take effect immediately.